Frequently Asked Questions

F.A.Q.

Business hours: Monday to Saturday 9-5. Closed Sundays and Statutory Holidays.

We now offer contactless pick-up and drop off options, as well as contactless payment (e-transfer) and receipts (emailed.) 

Please call and request “no contact” when scheduling.

Call if you have any other questions
250 816 9600

———————————————————————————————————————–

Question:

What Laundry Detergents do we use?

Answer:

We use Tide original, Max industrial or Country Save which is an eco-friendly detergent.

Question:

What areas do you service?

Answer:

Nanaimo and surrounding area. (Lantzville, Cedar, Extention, and Nanoose)

Question:

What temperature settings do you use for washing?

Answer:

Please let us know your temperature preferences and we will be happy to accommodate.

Question:

Do you wash clothes separately if they are pre-sorted?

Answer:

Yes, we will wash separated clothes in different wash settings.

Question:

Do I have to pay each time for the laundry bags?

Answer:

No, you put a deposit on the bags and we exchange them at each pick-up.

Question:

What is your pick up and drop off times?

Answer:

Call us to book your time for pick up and drop off. We have a 24 hour turnaround.

what the laundry fairy can do for YOU!

Pick up from your home and drop off the next day.
Business services that work around your day
Friendly Staff always ready to help
We take cash
credit
debit
at the door.

For more Information.