Frequently Asked Questions
F.A.Q.
Business hours: Monday to Saturday 9-5. Closed Sundays and Statutory Holidays.
We now offer contactless pick-up and drop off options, as well as contactless payment (e-transfer) and receipts (emailed.)
Please call and request “no contact” when scheduling.
Call if you have any other questions
250 816 9600
———————————————————————————————————————–
Question:
What Laundry Detergents do we use?
Answer:
We use Tide original, Max industrial or Country Save which is an eco-friendly detergent.
Question:
What areas do you service?
Answer:
Nanaimo and surrounding area. (Lantzville, Cedar, Extention, and Nanoose)
Question:
What temperature settings do you use for washing?
Answer:
Please let us know your temperature preferences and we will be happy to accommodate.
Question:
Do you wash clothes separately if they are pre-sorted?
Answer:
Yes, we will wash separated clothes in different wash settings.
Question:
Do I have to pay each time for the laundry bags?
Answer:
No, you put a deposit on the bags and we exchange them at each pick-up.
Question:
What is your pick up and drop off times?
Answer:
Call us to book your time for pick up and drop off. We have a 24 hour turnaround.
what the laundry fairy can do for YOU!
credit
debit
at the door.