Frequently Asked Questions

F.A.Q.

Question:

What soap do we use for laundry soap?

Answer:

We use Tide original, Max industrial, or  Country save which is a eco-friendly detergent

Question:

What areas do you service?

Answer:

We service Ladysmith to Qualicum.

Question:

What temperature settings for washing?

Answer:

Please let us know your temperature preferences and we will be happy to accommodate.

Questions:

Do you wash clothes separate if they are pre sorted?

Answer:

Yes we will wash separated clothes in different wash settings.

We will sort for a fee of 35 cents a pound

Question:

Do I have to pay each time for the laundry bags

Answer:

NO you put a deposit on them per bag and we exchange them at each pick-up. Them return the bags for your deposit back.

Question:

What is your pick up and drop off times?

Answer:

Customers can choose between many pick-up and drop-off windows, both in the morning and the evening, 7 days a week. This gives you a one hour window when the laundry driver will arrive. If you would like a more accurate estimate of the time that your laundry driver will be arriving, please let us know when you book and we will be happy to text you an estimated time of arrival shortly before the pick up window. Drop-off needs to be at least 20 hours. Can do rush of sooner for a fee. Currently our pick up and drop off windows are : 

 8 am to 9 am

9 am to 10 am

5:30 pm to 6:30 pm

6:30 pm to 7:30 pm

 

what the laundry fairy can do for YOU!

Pick up from your home and drop off the next day.
Hand wash and hang to dry
Dry cleaning (outsourced) We drop it off and pick it up.
For a fee of $10/pick-up
We take cash
credit
debit
at the door.

For more Information.

Every Cleaner Is
  • Experienced & professional
  • Reference checked
  • Interviewed in-person
  • Honest and dependable
  • Insured & bonded