We treat your laundry with the utmost respect.

How It Works

Scheduling Pick-Ups & Drop-Off’s:  Give us a call or text at any time: 250-816-9600, or send us an email: krista@thelaundryfairy.ca and we will be happy to schedule your pick-up and drop-off. We also ask that if there are special circumstances that need explaining, please give us a call and we’ll be happy to try to accommodate any requests.

Payment: When we return your clean laundry, you pay at the door with either cash, eTransfer, credit or debit. Charges are based on clean laundry weight.

During Pick-Ups: When the Laundry Fairy arrives at your house, we ask for the ease and safety of our drivers, that you meet us at the front door. This way, our drivers don’t have to enter your house or apartment building and it makes pick-ups and drop-offs more efficient. If you aren’t going to be home during a pick-up or drop-off we ask that you call, text or email us in advance to let us know, and we are more than willing to pick-up or drop-off bags of laundry at a pre-designated spot of your choosing that’s safe and secure.

Our Guarantee: You can rest assured that your laundry will never come into contact with anyone else’s laundry at any stage of this process. We treat your personal laundry with the up-most respect, and that means ensuring it stays separate from everyone else’s laundry, and never gets washed, dried, folded, or stored with anyone else’s clothing. We do this by keeping your laundry in its own bag during transport, and keeping it labeled throughout the whole process.

Laundry Bags: When we arrive to pick up your dirty laundry, again you have two choices to meet your needs, you may choose to hand us your dirty laundry in a disposable plastic bag or use one of our bags. Our custom laundry bags have 2 sizes depending on your needs.

The laundry bags have a $5.95 deposit. Choose any number of any size of laundry bags you need. When you hand us a full laundry bag at pick-up with clothing in it we will give you a fresh, clean bag right then and there so that you’ll always have laundry bags at your house. If you choose to discontinue our service, simply let us know and return our laundry bags to get back your full deposit.

Sorting Laundry: When we pick up your laundry bags, we are going to wash clothes that come in the same bag together in the same washing machine. If you would like to have colors sorted, you may sort your laundry into different bags. Please ensure that the contents of each bag is able to be washed together with the other items in the bag, and will not bleed/transfer color to the other clothing.

Your laundry in our care: After pick-ups we will transport your laundry back to our facilities to be washed, dried and folded! We machine wash and dry your clothes, and then fold by hand, weigh your laundry, then bag it and tag it. 

Delivery: When we delivery your laundry, you can choose to pay in person or eTransfer the emailed Invoice. If you wish to have a printed receipt we can leave it with the laundry. Our drivers are always able to accept all major credit cards, debit cards, and cash upon delivery.

The Fine Print: We always do our very best at removing stains, but can not guarantee the removal of every stain. We also ask that if there is a tough looking stain on clothing please place it in a “special handling” bag and let us know before we start washing so that we can pre-treat it. The Laundry Fairy can not guarantee the removal of all dirt, stains, and smells, and are not responsible for lost of damaged clothing. All laundry that is bagged together and not asked to be sorted, we can not guarantee they will not bleed/transfer color to other clothing. 

Feel free to call, text or email us at any time! We are open Monday to Saturday from 9 am to 5 pm and are happy to answer any questions you may have!

Enjoy your freshly laundered clothing while The Laundry Fairy flutters off to help another busy person find more free time!

what the laundry fairy can do for YOU!

Pick-up and drop-off from your home at your convenience.
Business services that work around your day
Friendly Staff always ready to help
We Accept credit, debit or cash

Book your Laundry fairy now